Once an organization is convinced of the benefits of implementing simple business processes to govern the work that they do, the organization must wor...
El Poder de Pensar “Yo Soy”
“Ciertamente les aseguro que,” dijo Jesús, “antes de que Abraham naciera, ¡Yo soy!” Juan 8:58 En la vida, todos tratamos de encontrar una va...
Are Common Courtesy and Good Manners No Longer in Vogue with the Growing Ubiquity of Technology?
No one is more insufferable than he who lacks basic courtesy. -Bryant H. McGill Have you ever sent an email to a colleague without receiving an acknow...
The Power of Thinking “I Am”
“Very truly I tell you,” Jesus answered, “before Abraham was born, I am!” John 8:58 In life, we all tend to search for a silver bullet that wi...
Narrowly Defining Who a “Customer” is Thwarts the Power of Customer Centricity
Today, many companies are rallying around the powerful concept of customer centricity. Customer centricity is when all processes within a company are ...